TERMS & CONDITIONS

Our company is a service provider in the field of travel and tourism and in particular an accommodation & transportation. Our aim is to provide you and your clients with all essential information on hotels that we have contracts with, so that you are in a position to purchase accommodation through our website.

Purchase

All mentioned rates are NET in EURO. All prices are based on rates available at the time of printing and are subject to change, with no previous notice. Above rates are valid ONLY for the markets mentioned (except if there is a special note concerning certain markets) and for a MINIMUM STAY that is mentioned. In case if there is no minimum stay mentioned, 5 days minimum stay applies.
For bookings less than the mentioned minimum stay, availability is on request; rates are suggested and subject to change.
At the moment of purchase, you will receive a confirmation for your clients booking. At that moment you are bound by these terms and conditions as the purchase has been completed. The proforma will be sent the working day following the day of your booking. Please note that when you receive the details of your clients booking it is important that you check them carefully. All reservations should be confirmed with price in order to avoid any mistakes in charges. We hold the right to change the price before the confirmation but always with a notice to you.

Reservation Terms:

• 3rd person and children rates are valid only if they are sharing room with 2 full paying persons.
• For occupancy of 1 adult and 1 child in a double room, the charge will be in general the same as for 2 full paying adults in the double room, except if there are special rates or reductions stated by the hotel (as per pricelist)
• Special rates for groups (or back to back) are ON REQUEST.
• Allotment bookings should always be made on-line, by e-mail or fax and within the release period. All bookings out of release period will only be accepted on request.
• Special offers and discounts are only valid if they are clearly shown in your reservation request.
• The reservation is not accepted if the above conditions have not been agreed.

Your rights

When a purchase has been completed, the hotel your client has selected is obliged to provide your client with accommodation as described on your reservation. Rooms will be allocated at the time of check-in. Requests added in the reservation are sent to the hotel. Unless and until specifically confirmed, all special requests are subject to availability. Please note that hotels cater for an international clientele and staff working in the hotels may not all be English-speaking. Please also note that whilst this website endeavours to offer accurate information at all times, certain facilities may occasionally be withdrawn due to low occupancy, to enable repairs to be carried out, at the beginning and end of the season, or for any other valid reasons.

Your obligations

In case you have not paid the relevant proforma, you shall pay it in accordance with the payments schedule. Keep in mind that in case you have not fully paid the price, you are not entitled to the accommodation booked. In case you want to amend or cancel your booking, you are subject to our amendments and cancellation terms. In case your client are under aged, they must be escorted by their parents or have a relevant consent sent to us. Please note that you must in all instances make your clients aware of and respect the terms and conditions of the hotel and also any local or national legislation that may apply in the resort of your choice as Meli Tours will not accept liability for any financial or other loss incurred if you fail to do so. To protect our interests we retain the right to verify with you your personal information you have provided at the time of booking – your failure to do so might result in cancellation of your booking.

Bookings on behalf of Third Parties

In cases where an individual proceeds with bookings on behalf of a third party, we assume that this person has obtained the necessary approval from the third party. We shall therefore assume no liability for any unauthorized use from that person. All communication relevant to those bookings will be with this person.

Payments

We give you the opportunity to make online reservations. In some cases you may be asked to pay a deposit for your booking. Always check when the due date for your final payment is. This date might vary if there is a special condition advised by the hotel but it is never less than 21 days prior to arrival. If we do not receive all payments due in full and on time, your reservation is cancelled automatically, without previous notice.
Ways of payments:

• Credit Card: VISA  or Master Card
• Online Authorization
• Bank transfer: all payments to be made to the following bank account:
  
  NATIONAL BANK OF GREECE
  ACCOUNT NUMBER: 838 / 740 035-73
  IBAN: GR 610 1108 3800000 838 74003573
  SWIFT CODE: ETHN GRAA
  ADDRESS 63081, Neos Marmaras, Halkidiki , Greece
  ACCOUNT NAME: Dimitrios Melikokis

All bank expenses must be covered by the Travel Agent. Failure of payment due to unauthorized or improper use of the credit card or any other reason shall result in your booking being cancelled.

Amendments & Cancellations

In case you wish to make changes in your clients booking, you should keep in mind that at the time of the relevant request, there may be no availability for your amendment requests. From the 2nd reservation change a service fee of 5 EURO will be applied. This service fee is also applicable for cancellations out of the above stated cancellation periods. With regard to cancellations, keep in mind that the cancellation fees will vary depending on the date of cancellation, i.e. the earlier you cancel, the lower the cancellation fees.
Note that amendment charges shall apply only when your requested amendment does not involve change of hotel. In case you wish to change your clients booking to another hotel, this change shall be considered cancellation of the original booking. If you have completed a booking for more than one persons and one of them wishes to cancel his part, the price of the remaining persons under the same booking may be increased to reflect the fact that the hotel is under-occupied.
As far as we are concerned, we will at all times make all reasonable effort to prevent changes to your clients booking from the hotels. If, however, the hotel makes a change to your clients booking or informs us that they cannot provide any booking, we will inform you as soon as possible prior to client arrival, but will have no other liability towards you.
In the unlikely event we are advised by a hotel before your client’s arrival that the accommodation we have allocated to them is no longer available or cannot be provided we will endeavour to provide them with similar accommodation but will have no other liability towards you. If you do not choose to accept that accommodation you can cancel with a full refund but we will have no other liability towards you. If, for whatever reason, a hotel (or supplier) is forced to transfer your client to alternative accommodation upon arrival in resort, they will undertake to transfer your client to alternative accommodation of equivalent rating to that originally booked but neither they nor we will have any other liability towards you. Please note that if for any reason (for example a significant flight delay or problem with passports) your clients arrival date or time changes it is vital that the hotel be notified immediately or your client will be considered to be a “no show” and their accommodation may be released.
Please also note that no refund can be claimed if your clients stay at the accommodation for a shorter period than that for which they have booked.
We remind you that when staying at a hotel booked via our system, your clients are bound by the terms and conditions of that hotel. In cases that the hotel management notices any improper conduct from your client, they reserve the right to terminate their holiday, and full cancellation charges will apply. In such a case neither the hotel nor we shall have any liability towards you. Furthermore, in case your client causes any damage to the hotel or other third party during your clients stay, they agree to indemnify us in full against any claim that may be raised against us, the local representative or the hotel. We remind you that you and/or your client are solely liable for all damages caused to the hotel and/or third parties and all expenses incurred during your clients stay and they have to pay the hotel directly before departure.
General Cancellation Fee (only valid, if no other cancellation fee policy mentioned in price lists):

• Cancellations within 8-14 days before arrival of the clients are charged with 30% cancellation fees equal of the total amount of the booking. Cancellations for apartments: 14 days during the high season.
• 50% charge for cancellations between 4-7 days prior arrival
• 100% charge for cancellations less than 3 days prior arrival
• Non-shows are charged with 100% or minimum 3 overnights stay, depending on the hotel’s policy. For bookings with 1 – 3 overnights stay, the full amount/100% cancellation fee will be charged in case of Non-show.
• Meli Tours should reconfirm all cancellations and valid cancellation fees through our online system, fax or email.

Note that for early booking discounts, or special offers, different terms may apply. In some cases we will apply a non amendment and non refund policy, depending on the hotel policy.
MELI TOURS does not accept any responsibility caused by delays, strikes of transport companies, such as coach and ferry companies, airlines etc.
In case you have a refund to collect we will contact you and inform how the transaction will be done.

Communication

All current reservation statuses can be monitored online from within the system. Cancellation confirmations are also available online and shall be valid also without email notice to the client.

Limitation of Liability

We accept no liability for any of the accommodation arrangements, apart from cases where damage to your client has been caused due to our negligence. Any claim for recovery from any damage that your client may incur during their stay at the facility will have to be raised against the facility owner. The same applies for complaints during your client stay in the facility. We assume no liability for any products or services supplied by our partners. When at the facility, any special requests you may have should be made directly to the management of the facility – we cannot warrant that those inquiries will be met.
We do not give any undertaking as to whether a hotel will not be able to cater for those who require special diets nor do we give any undertaking as to the suitability of properties for disabled clients. If any member of a party requires a special diet or suffers from a disability appropriate checks should be made before booking to establish that the property chosen is suitable.

Complaints

In the unlikely event that your client have any reason to complain or experience any problems with their arrangements in Halkidiki hotels or have any complaints during their stay at the hotel, report them to Meli Tours representative in the resort (for clients staying in other areas please contract Meli tours office info@melitours.gr ) as well as the hotel staff immediately so they can try to resolve them.). If your problems are not resolved, you have to contact the local representative (details listed on your voucher), either by phone or email (info@melitours.gr) so a written complaint is completed. This has to be signed by the hotel, the local representative and your client before their departure. The courts of Thessaloniki and the laws of Greece are pertinent in solving legal issues between Meli Tours and client.